Refund Policy

Effective Date: September 15, 2026

This Refund Policy applies to purchases made through Chernik Art at chernikart.com, including online courses, mini-courses, digital content, live training sessions, workshops, events, individual and group NeuroGraphica coaching sessions, and related services.

Before completing a purchase, please carefully review the description, price, content, access conditions, start date where applicable, and any specific cancellation terms relating to the relevant product or service.

Nothing in this Refund Policy limits any mandatory consumer rights available under applicable law.

1. Right of Withdrawal

Where applicable consumer protection law provides a right of withdrawal for a distance service contract, the consumer may generally exercise that right within 14 days from the date the contract is concluded, without providing a reason and without paying a penalty.

A withdrawal notice may be sent within the applicable period to: info@chernikart.com.

Where a statutory right of withdrawal applies, the consumer is not required to provide a reason for exercising that right.

2. Online Courses, Mini-Courses and Digital Content

Chernik Art online courses, mini-courses, recorded video lessons, PDFs, worksheets, and other digital materials are delivered electronically.

Where access to digital content is provided immediately following successful payment, statutory exceptions to the right of withdrawal may apply.

Where access has not yet been provided, performance of the service has not yet begun, or other relevant circumstances exist, any right of withdrawal or refund will be assessed in accordance with applicable consumer protection law.

A refund request concerning digital content may be assessed by considering:

• whether access to the content has already been provided;
• whether performance of the service has begun;
• any requests, confirmations, or consents provided by the customer;
• the nature of the purchased product or service;
• applicable consumer protection requirements.

3. Technical Access Issues

If you are unable to access a purchased course or digital product because of a technical problem caused by Chernik Art, please contact us.

Depending on the circumstances, we may:

• restore access to your account;
• resend access information or links;
• investigate and resolve the technical issue;
• provide an alternative method of access where reasonably possible.

A temporary technical problem that is successfully resolved within a reasonable period does not automatically create a right to a refund.

If a technical issue caused by Chernik Art cannot be resolved within a reasonable period and the purchased service cannot be provided, a refund or other appropriate solution may be considered in accordance with applicable law.

4. Duplicate or Incorrect Payments

If you are charged more than once for the same purchase, or believe that a payment was processed incorrectly, please contact us at info@chernikart.com.

We will review the relevant transaction records. Where a duplicate or incorrect charge is confirmed, the applicable amount will be refunded.

We may request the order number, payment date, email address used for the purchase, and other information reasonably necessary to identify the transaction.

5. Live Workshops, Training and Events

Live training sessions, workshops, and events held on a specific date or at a specific time may be subject to special cancellation or rescheduling conditions displayed on the relevant booking or event page.

Cancellation by Chernik Art

If Chernik Art cancels a paid workshop, event, or live training session, the participant may be:

• offered a suitable alternative date; or
• refunded the amount paid for the relevant unprovided service.

Rescheduling by Chernik Art

If Chernik Art materially changes the date of an event, registered participants will be informed.

If a participant does not accept the new date, the amount relating to the unprovided service will be handled in accordance with applicable law and the relevant booking conditions.

Cancellation by the Participant

Where the participant cancels their own attendance, any specific cancellation conditions stated on the relevant event or booking page before purchase may apply.

Such conditions do not limit any mandatory rights available to consumers under applicable law.

6. Individual and Group NeuroGraphica Coaching Sessions

Individual and group NeuroGraphica coaching sessions may be scheduled in advance for a specific date and time.

If you need to cancel or reschedule a session, please contact us as early as reasonably possible.

Where specific cancellation or rescheduling conditions were disclosed when the session was booked, those conditions may apply to the relevant booking.

Refund eligibility in cases of no-show, late cancellation, cancellation after the service has begun, or cancellation after the agreed session time will be assessed with regard to the extent of performance, any relevant customer request or consent, and applicable law.

7. How to Request a Refund or Exercise a Right of Withdrawal

To exercise a statutory right of withdrawal or submit another refund request, please contact: info@chernikart.com.

To help us locate the relevant purchase, we recommend providing:

• your full name;
• the email address used for the purchase;
• your order number, if available;
• the course, event, session, or other service purchased;
• the date of purchase.

Where you are exercising a statutory right of withdrawal, you are not required to provide a reason.

If your request relates to a technical problem, duplicate payment, incorrect payment, or another matter outside a statutory withdrawal request, you may also provide a brief description of the issue and any relevant supporting information.

8. Refund Method and Timing

Where a valid right of withdrawal has been exercised and applicable law requires a refund, the relevant amount will be refunded within the period required by law.

In applicable cases, the refund will be processed no later than 14 days from receipt of a valid withdrawal notice.

Where reasonably possible, refunds will be made using the same payment method used for the original transaction, subject to the capabilities and rules of the relevant payment provider.

After a refund has been submitted to the bank or payment provider, the time required for the amount to appear on the customer's card or account may vary depending on the issuing bank, card network, and payment service provider.

Processing times controlled by banks or payment providers after Chernik Art has submitted the refund are outside Chernik Art's direct control.

9. Payments in Different Currencies

Depending on the payment methods available on the website, Chernik Art products and services may be displayed and charged in Turkish Lira or other available currencies.

Where possible, an approved refund will be processed through the original payment transaction in accordance with the capabilities of the relevant bank and payment service provider.

For transactions involving foreign currencies, exchange rates, currency conversion charges, international transaction fees, or similar charges may be determined by the customer's bank or financial institution and are outside Chernik Art's control.

10. Mandatory Consumer Rights

Nothing in this Refund Policy should be interpreted as excluding or restricting any mandatory consumer right provided by applicable law.

If any provision of this Refund Policy conflicts with a mandatory consumer protection rule, the applicable mandatory legal provision will prevail.

11. Contact Information

For questions regarding refunds, cancellations, withdrawal rights, or payment issues, please contact us:

Brand: Chernik Art
Business Owner / Authorized Representative: Hanna Chernik
Legal / Trade Name: HANNA CHERNIK
Address: Şirinyalı Mah. 1540. Sk. FALCON HOTEL A Blok, Kapı No:12A, 07160 Muratpaşa/Antalya, Türkiye
Phone: +90 532 131 01 43
Email: info@chernikart.com
Website: https://chernikart.com/

Last Updated: September 15, 2026